Privacy Policy Statement:

At Sage Bay, we are committed to safeguarding the privacy and confidentiality of your personal health information in accordance with the Ontario Personal Health Information Protection Act (PHIPA). This policy outlines our practices concerning the collection, use, disclosure, access, and retention of personal health information.

1. General Policy:

We adhere to the principles outlined in PHIPA to ensure the protection and privacy of your personal health information. Our staff is trained to follow strict confidentiality protocols, and appropriate safeguards are in place to prevent unauthorized access or disclosure.

2. Accessing Records or Requesting Corrections:

You have the right to access your personal health information held by our practice. To request access or corrections, please submit a written request to our Privacy Officer, Renée Michaud at reneemichaud@sagebaytherapy.ca. We will respond to your request in accordance with the timelines stipulated by PHIPA (30 days).

3. Complaint Process:

If you have concerns about how your personal health information is handled, please contact our Privacy Officer, Renée Michaud at reneemichaud@sagebaytherapy.ca. We take all privacy complaints seriously and will investigate and address your concerns promptly.

4. Purpose for Collection, Use, and Disclosure:

We collect, use, and disclose personal health information for the following purposes:

• Providing healthcare services and treatment

• Billing and processing payments

• Conducting quality improvement activities

• Complying with legal and regulatory requirements

• Research and education with appropriate consent

We ensure that your information is only used for these specified purposes and is disclosed only to those who require it for legitimate reasons.

5. Client Record Retention Policy:

We retain client records for a period of 10 years following the last date of service. After this period, we securely destroy or de-identify the records to protect your privacy.

If you have any questions or require further clarification regarding our privacy policy, please contact our Privacy Officer, Renée Michaud at reneemichaud@sagebaytherapy.ca.